Two Liverpudlian tourists who tried to sue Jet2holidays, by claiming they were ‘bed-ridden’ during their visit to Gran Canaria as a result of food poisoning, were, it has transpired, actually boozing throughout their stay, according to their hotel bill.
The duo stayed at the Gloria Palace Hotel on the south of Gran Canaria, known to be one of the best hotels on the island, and had a company of lawyers try to claim that the hotel All Inclusive buffet had caused ‘stomach cramps and severe diarrhea’ from day two of their holiday. Investigators discovered that the pair had in fact ordered 109 drinks over the course of nine days – that’s more than 12 per day on average – reportedly knocking back everything from whiskey shots to cocktails and beer. Those familiar with all inclusive might also realise that is just the drinks orders that were recorded on the system, the very nature of All Inclusive means that often orders can go unrecorded, and so it is possible that they had even more than what was on their room tab.
The boozy couple enjoyed 12-day all-inclusive holiday back in July 2015, Jet2holidays then received a letter from a firm of solicitors based in Oldham, in the north of English, more than 15 months later claiming damages with respect to food poisoning. Jet2holidays say that neither they nor the hotel received any complaint from the customers at the time of the holiday or subsequently until the claim arrived nearly a year and a half later.
According to this law firm the couple claim to have both suffered ‘stomach cramps and severe diarrhea’, and that they were ‘bed-ridden during an acute period of illness’. The symptoms allegedly started on the second day of their trip and according to their lawyers this ‘spoiled the rest of the holiday’.
While investigating the claim with the hotelier, something that far too rarely happens in these cases and for which Jet2Holidays are to be commended, it came to light that the Gloria Palace records show that the customers somehow managed to soldier on with their holiday, indulging in a broad range of alcoholic drinks throughout the time of their illness.
During the first night that they fell ill, at least six shots of spirits and mixers were consumed, while the following night, cocktails and spirits were ordered, presumably in some futile attempt to shake their malaise. Booze was ordered throughout the rest of the holiday, so perhaps it helped…
Jet2holidays CEO Steve Heapy told British newspapers: “The sharp rise in the number of sickness claims is costing hoteliers and travel companies dearly, and it’s frustrating when so many are made a year or more after the holiday has ended.” adding that food bug fraudsters are fooling customers into thinking they can make a claim, even when they weren’t ill, without any consequences
There has been a huge spike in claims over the last year, with Spanish tourism industry estimating a 700% increase in the last year, while British tourism firms have been reported as saying it could be 1400% over the last four years.
Hoteliers and Tour Operators are at last wising up to a scam that has been building for some time, reportedly costing Spanish hotels hundreds of millions of euros in what they say can only be fake claims. The authorities are expected to deal harshly with anyone discovered to be making false claims of this sort.
The British government have said that they are considering tightening laws and fines so as to avoid false allegations of food poisoning from tourists after their holidays in the Canaries and other parts of Spain, the Regional Tourism Minister, María Teresa Lorenzo, has said.
If you have a genuine problem while on holiday, then it is certainly wise to ensure you are seen by a doctor and at the very least that your hotel, and your tour operator, are informed immediately. Fraudsters will be casting a long shadow on any claims, making it more difficult for those with legitimate issues to be dealt with fairly.